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Operations / Field notes

Guides for planning an AI workflow

Start with one workflow and the decision your team needs to make. These guides move from identifying the work to comparing approaches and writing a testable scope.

  1. 01

    Custom AI systems for operations teams: what to define before you build

    Decide whether an operations workflow needs custom AI. Use a practical brief to define its records, decisions, permissions, exceptions and success criteria.

  2. 02

    No-code automation or custom AI? Test the workflow before choosing

    Compare existing software, no-code automation, custom code and hybrid AI workflows with a worksheet for requirements, evidence, exceptions and maintenance.

  3. 03

    How to scope an AI workflow before commissioning a build

    Prepare an AI workflow scope with data permissions, approval rules, acceptance scenarios, operating ownership and a clear handoff before commissioning work.

Each worksheet is a starting point for discussion. Examples are hypothetical; requirements and acceptance criteria should be agreed for your own team.